Tommy, digital marketer, will take you through B2C Telemarketing List this success story and tell you how they achieved it. Start from scratch Building the chatbot was the first job Tommy took on for Cabau Lifestyle. Cabau Lifestyle was B2C Telemarketing List launched on the website at the same time as a chatbot, which immediately presented a number of challenges. Tommy: “You don't know in advance how many questions B2C Telemarketing List will be asked, how many people are needed for customer service, et cetera. We started without a baseline and we had no specific goals for building the chatbot.
Yet we wanted to start right away: the ideal of B2C Telemarketing List a chatbot is that you can automatically handle many simple questions (which can also be found on the website) via the chatbot. Even when these are thousands of B2C Telemarketing List questions at once. In our case, these are questions about the products, the instructions for use, the B2C Telemarketing List points of sale, the delivery or returns.” To work! First of all, Tommy started working with the Watermelon Academy. “The platform is very easy to use. Some of the information that had to come back in the conversations had already been worked out, so I immediately started building the chatbot after the course.
A number of times I contacted the Onboarding B2C Telemarketing List Specialist , with whom I optimized the chatbot. The chatbot was built in less than eight days.” Handy features of Watermelon To learn more about the different B2C Telemarketing List types of questions that come in, the 'tags' are used. In this B2C Telemarketing List way, the various topics that the questions are about are segmented. Tommy: "I check how many conversations have been handled properly, through which channels the questions come or where a conversation has broken down." Content tags are also attached to the conversations.